How to fix SMTP/IMAP "Email not found" error?

While connecting your email account using the SMTP and IMAP method, if you come across the error "Email not found", let's see how you can fix this easily:

SMTP / IMAP Error: Email not found

1. Your email address or password is wrong!

In some cases, there are chances that you enter the wrong email ID or password which can lead to this issue. Moreover, if you are using a different username for the email account, make sure it is entered correctly and verified by your email service provider.

2. The 2-factor authentication is enabled for the email account.

To know more about 2-factor authentication, check this article: What is two-factor authentication and how to manage it?

To use multifactor authentication, you will need to use an app password in your email settings instead of your regular password. To update the app password, remove the old one and create a new one in your email account settings. Note that the app password does not expire, but your email service provider may stop authenticating it if it has been in use for a long time.

3. Use the correct port numbers.

When connecting your email accounts with SMTP and IMAP, there are chances that the port number you are using might be wrong or not supported by the email service provider. Hence, make sure to verify your port number with the details shared by your email service provider. Moreover, using the correct encryption is also mandatory.

Generic port numbers with encryption type for SMTP: 25 (Encryption as "None"), 465 (SSL/TLS), 587 (TLS/None)

Generic port numbers with encryption type for IMAP: 143 (SSL/TLS), 993 (SSL/TLS)

4. Check if your firewall, DNS, or security tools blocking the Saleshandy's email connection activity.

There is a high chance that the firewall, DNS settings, or any security tools restrict you from successfully connecting your email account with Saleshandy. To resolve this, you can contact your IT person / IT Administrator to ensure that Saleshandy is allowed to connect your email account with SMTP and IMAP details.

5. Share the error log with your email service provider.

Once you have verified all the settings as configured properly but are still not able to connect your email account, copy the error log by clicking on "Show error log" as shared in the screenshot below, and share it with your email service provider's support team to troubleshoot this further.