How to fix SMTP/IMAP "Other" error?

While connecting your email account using the SMTP and IMAP method, if you come across the error " Other", let's see how you can fix this:

SMTP/IMAP Error: Other

1. SMTP and IMAP are enabled for your email account.

Many email service providers provide you with the option to enable or disable the SMTP and IMAP connection. Hence, make sure that the SMTP and IMAP is enabled for your email account. You can reach out to your IT person or check inside the settings of your mailbox or even inside the admin console of your email account to verify that SMTP and IMAP are enabled.

In some cases, SMTP and IMAP are disabled by default which the email account admin needs to enable.

2. Your email address or password is wrong or the 2-factor authentication is enabled.

In some cases, there are chances that you enter the wrong email ID or password which can lead to this issue. Moreover, if you are using a different username for the email account, make sure it is entered correctly and verified by your email service provider.

To know more about 2-factor authentication, check this article: What is two-factor authentication and how to manage it?

To use multifactor authentication, you will need to use an app password in your email settings instead of your regular password. To update the app password, remove the old one and create a new one in your email account settings. Note that the app password does not expire, but your email service provider may stop authenticating it if it has been in use for a long time.

3. Contact the IT admin to verify that Saleshandy is whitelisted.

When all your settings are connected and even if the SMTP and IMAP are enabled/allowed to connect, there are chances that Saleshandy is blacklisted by default in your security tools or firewall.

In such cases, contact your IT admin to verify that Saleshandy is not blacklisted and also added to the whitelisted list.

4. Share the error log with your email service provider.

Once you have verified all the settings as configured properly but are still not able to connect your email account, copy the error log by clicking on "Show error log" as shared in the screenshot below, and share it with your email service provider's support team to troubleshoot this further.

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